7 Clash of Clans Problems and Solutions

Here is the complete list of annoying Clash of Clans problems and their respective fixes.

Are you one of those users facing problems with the Clash of Clans app? Well then, you’ve come to the right place as we’ve just compiled all common issues in the CoC app here in one place to make things easier for you.

Clash of Clans, also known as CoC, is hands down one of the best strategy games available for Android and iOS out there. But just like every other app, it is not completely void of issues. Fortunately, these issues are almost always easy to fix and takes only a few minutes to get the game back to running smoothly.

So, without further ado, let’s take a look at some of the most common problems faced by Clash of Clans users along with their respective fixes.

Latest Clash of Clans problems and their solutions

1. Supercell ID not working bug

First off — in case you didn’t know, Supercell ID is a completely free service created by the CoC game developer that saves your game progress on the cloud. It works with every game made by Supercell including Clash Royale.

Fortunately, the Finnish developer has already fixed the issue back in 2018 through an update. However, if you’re still facing the issue in 2020, there is a quick fix for that: Close the CoC app, close all the apps running in the background, and then restart the CoC app. This should fix if your Supercell ID refuses to load the saved game data.

2. Clash of Clans black screen issue

Stuck at a black screen as the game refuses to load? Well, you’re not the only one facing the issue as many users have had come across this problem at some point while playing the game. Again, the fix is simple and you can have the game up and running in no time.

To fix the ‘black screen of death’ issue on the CoC app, you need to follow these steps:

• • Go to Settings and then select Apps and Notifications.
  • Click the ‘Clash of Clans’ app.
  • Select Storage and then tap on the ‘Clear cache’ option.
  • Now, go back and tap on the ‘Force stop’ button.
  • Restart the app.

3. Clash of Clans stopped working issue

Yet another popular issue that CoC users face is a notification that reads, ‘Unfortunately, Clash of Clans stopped working’. Needless to say, this is a very common issue in Android devices and the fix is rather simple.

But, before you proceed with the solution, you need to make sure you are running the latest version of the CoC app. If not, update the app real quick by heading over to Google Play.

And if the issue still persists, you might wanna try clearing the cache of the application, and then restarting the app. That should stop the error message from popping up and you can continue enjoying the game.

4. Clash of Clans app not working on iOS

Is the Clash of Clans app not loading on your iPhone or iPad. That’s probably because you’re running an older version of the iOS operating system. CoC developer Supercell back in 2018 ended its support for older versions of iOS, including iOS 8. So, if your Apple device is running iOS 8 or any of the previous versions of the software, you will not be able to run the Clash of Clans application.

So, in order to continue playing, you will need to update your device to the latest iOS release. If that didn’t fix the issue, you might want to resort to common iOS including:

• • Make sure you’re running the latest version of the app. If not, head over to the App Store and install the update.
  • Try closing the background apps and then restarting the CoC app.
  • Check if you have a stable internet connection.
  • Try running the app again after restarting the device.

5. Stuck in “Downloading content” loop

This is a fairly common bug in the Clash of Clans app, but fortunately, it’s got an easy fix. This issue is seen in both Android and iOS devices, and you may have come across it when you are trying to download fresh in-app updates for the game.

Usually, this happens when you’re on a slow or an unstable internet connection. So, if you’re on a WiFi, try switching to a faster mobile internet connection to see if that fixes the problem. Or if you’re confident the WiFi is A-OK, then try disconnecting the WiFi connection while you’re downloading the update and then reconnect to it. Also, one other common fix to issues like this is restarting the device and then try downloading the content again.

Besides that, it’s always a good idea to check if you’re having the latest release of the app. If you’re still facing the issue on your Android handset, you need to head over to the settings and clear the app cache, force-stop it and then restart the app. Meanwhile, if you’re on an iOS device, try closing down the background applications or restarting the device.

6. Game crash fix for Android and iOS devices

It’s only normal that a game as popular as Clash of Clans, with millions of daily active players, would crash every now and then. Fortunately for us, the fix to these annoying crashes are really simple and will take only a few minutes.

Again, the first thing you need to do in this situation is making sure you have the latest version of the application. Besides that, try out other simple fixes like closing other running applications in the background to free up the RAM. Also, it is important to make sure you have enough internal storage space to store the game data.

If these simple steps didn’t fix the issue, go ahead and clear the app data and cache. Another solution that seems to have worked for many is uninstalling the app and then reinstalling it again.

7. Clash of Clans not working on mobile data

You are outside and can’t connect to home Wi-Fi, so you decide to switch to mobile data for connecting to CoC servers only to find out the game doesn’t load anymore. But fortunately, there is an easy fix to this issue as well.

You need to head over to Settings and click on ‘Apps and Notifications’. Select the Clash of Clans from the list of installed apps, and then click on the ‘Mobile data & Wi-Fi’ option. Now, enable the ‘Background data’ and ‘Unrestricted data usage’ options and make sure the ‘Disabled data usage’ option remains disabled.

Let us know in the comments if this article helped find the fix for your CoC problem. If you’re facing any other issues, other than the ones mentioned above, let us know about that as well.